As a result of a human error, in the beginning of last year, we’ve lost some of the images you uploaded to your projects. This only relates to pictures and avatars. Your projects are fine and videos are safe and sound. If you notice that your project is missing an image, you’ll need to upload the same file again.
To do that try:
upload same image(s) to Project Library (you can do drag-n-drop)
refresh page in browser
If all your images are showing now then you are done. If there are still missing one you will need to replace them manually:
click on the lost image (crossed grey rectangle)
choose Replace With from context menu and select uploaded image from Project Library
The process is also recorded on this video: https://animatron.wistia.com/medias/dbhlbvnebz
Please accept our apologies. We have taken steps since then to never let it happen again.